Frequently Asked Questions

Everything you need to know about your Luminox experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

Luminox accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.